Katherine is a Customer Service Representative. She joined the Lawrence D. Share Company in 2023 as a member of the Health Department. She is responsible for customer service issues related to group health and dental. This includes processing enrollments and terminations and handling billing discrepancies and claim issues. She orders ID cards, supplies and processes address changes. She works directly with plan administrators and employees.
Additionally, Katherine handles overdue premium notices and reinstatements for health, life, and disability.